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13 - 14 September 2011 , Stockholm - Garnisonen konferens, Karlavägen 100Benny Hansen arbetar med servicedesign och serviceacceptans på AstraZeneca. Benny har en bred erfarenhet från IT-sidan och har tidigare arbetat bland annat som programmerare, tekniker och förvaltare av tjänster. Benny är ITIL3 Service Design-certifierad.
Key Note Speaker Colin Rudd is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of ITIL and was also involved as a lead author in the development of Versions 1, 2 and 3 and was responsible for the design of the ITIL Version 2 framework. He has written many books, ITIL Service Design and The Manager’s Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam.
Svante Brehmer, Service Manager, Skanska
Jonas Östergren, produktchef End User Services, Scania
Catharina Niesel, Global Service Manager, NasdaqOMX
Tobias Stenälv, tjänsteansvarig, Lantmäteriet
Bo Svensson, programrådsansvarig och biträdande projektledare, VGR
Stefan Schildt, biträdande CIO, Stockholms stad
Fredrika Barke, Process Owner Business Engagement, Swedbank
Peter Olsson, Service Manager, Sandvik IT Services
Jörgen Karlsson, Global Process Manager Process Office, SEB
